Terms & Conditions

These terms apply to your use of this website and to lesson bookings with Chan Chinese Global.

Lessons

All lessons are personalised one-on-one sessions conducted via Zoom. Your class, level, lesson length, schedule and time zone are confirmed with you on WhatsApp before payment.

Prices

Prices on this website are in Australian dollars (AUD). The trial lesson is a paid lesson: AUD 12 for 30 minutes. Standard classes are AUD 25 per hour; 30-minute Kids lessons are AUD 13; Business Mandarin and Custom C-Drama classes are AUD 30 per hour; Regular C-Drama classes are AUD 25 per hour.

Where a rate is not shown on the website (for example 60-minute Kids lessons), it is confirmed in writing before you pay.

Payment

Payment is made via Wise using the details we send from our official WhatsApp number. Your lesson is booked once your payment has been received and we have sent your Zoom lesson confirmation. Wise shows any fees before you confirm a transfer.

Rescheduling, cancellations and refunds

Arrangements for rescheduling, cancellations and refunds are agreed with you in writing on WhatsApp before your first payment. If you have a question about a specific lesson, please contact us.

Learners under 18

Bookings for learners under 18 are made by a parent or guardian, who agrees to these terms on the child’s behalf and supports the child’s use of Zoom as appropriate.

Learning materials and C-drama lessons

Materials provided for your lessons are for your personal learning. C-drama lessons are educational; drama titles belong to their respective owners, and Chan Chinese Global is not affiliated with these productions.

Website learning activities

The activities on this website are for practice. Hanzi Studio’s trace mode compares your strokes with reference stroke-order data; it is not handwriting recognition. Audio uses your device’s speech feature where available.

Third-party services

Zoom, WhatsApp and Wise are independent services with their own terms, which apply when you use them.

Accuracy of information

We work to keep the information on this website accurate. Exam formats and dates (such as HSK and TOCFL) are set by the exam organisers and can change — please confirm details with the official sources.

Your rights

Nothing in these terms limits any rights you have under consumer law that cannot be excluded.

Contact

Questions about these terms? Message us on WhatsApp at +62 898 0385 399.